Shipping policy

We work to ship out orders as soon as possible and are usually faster than our lead times given. Please note that we ask for a 7-10 business day turn around time after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 10 business days to ship orders from our warehouse. If for any reason your order is delayed, we will be sure to contact you as soon as possible.  

Tracking for your order is emailed to you once your order is shipped out. Tracking updates/Scans are available typically within 24-48 hours of shipping out.  If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you. If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost.   

We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service. If you want to reach out to us, we will do our absolute best to help you.   

We are not responsible for return shipping costs when returning items for store credit. We recommend purchasing tracking and keeping shipping receipts for your records.  Paid shipping costs are calculated at checkout and are based on the weight of your package. 

We are not responsible for the package once tracking shows that the package has left our warehouse. Again, We will do all we can to assist you but we are not responsible for USPS mistakes. 

We offer ''Route'', Route is a third party application, that allows customers to buy shipping insurance for all orders. Route ensures protection of customers shipment in case of lost, stolen, or damaged. In order to apply for Route's Shipping Insurance, you are given the option to add the insurance during check out. If you apply for Route's Shipping Insurance, you will receive an email with instructions of how to file a claim if necessary.